Terms of Service - Driver Medicals

1.1 What these terms cover: These terms and conditions outline how we provide our services, including clinical/medical assessments.

1.2 Why you should read them: Please carefully review these terms before submitting your order. They explain:

Who we are
How services are provided
Processes for changing or ending the contract
What to do if there are problems
Other important information

“We” MyMedic Healthcare, (registered in England and Wales, company number 15482336, registered office: Gresley House, Ten Pound Walk, Doncaster, DH4 5HX) is the provider of the health screening products described in clause 1.4 below.

"You", the customer, have initiated a booking for a driver medical. This booking may have been made through our website, by telephone, or through another approved method.

These Terms, including our Privacy Policy, form the basis of our agreement. They govern the use of our website, phone communications, and any written exchanges between us. In the event of any inconsistencies between these Terms and other communications (written or verbal), these Terms will take precedence.

You may purchase products for yourself (and create a personal account “Account” at mymedic.healthcare) or you may purchase products for you and/or other people from various access points to our digital system. All products need to be linked to a client, who has an active account on the MyMedic Healthcare system.

2. Contact

2.2 How to contact us:

Phone: 0300 30 30 668
Email: hello@mymedic.healthcare

2.3 How we may contact you: We may communicate by phone, SMS, York online account or by writing to the email or postal address you provide.

2.4 "Writing" includes emails: In these terms, "writing" or "written" includes emails.

3. Our contract with you

3.1 How to book an appointment:

Online: www.d4drivers.uk
Phone: 0300 30 30 668
Email: bookings@d4drivers.uk

3.2 How we will accept your request for an appointment: We'll send an email confirmation, creating a contract between us. The email will include:

Appointment date and time
What to bring to your appointment

3.3 If we cannot accept your appointment request: We'll notify you and won't charge you. Reasons might include:

No available slots on your desired date
Unexpected limits on our resources

3.4 Your appointment reference number: We'll assign a reference number to your appointment and provide it in the acceptance email. Please use this number when contacting us about your appointment.

3.5 Email/SMS confirmation: After accepting your appointment, we'll send an email or SMS confirmation. If you don't receive it, contact us so we can resend it. Not receiving confirmation is not a valid reason to miss your appointment or seek a refund.

4. Your Obligations

4.1 Booking the Correct Assessment: It's your sole responsibility to book the medical assessment that fits your needs. We are not liable for incorrect bookings.

4.2 What to Bring to Your Appointment: You MUST bring:

Full details of current prescription medications.
Glasses worn for driving and a copy of your most recent optical prescription.
Your registered GP's full address and contact details. If you don't have a GP, write "not registered" on the form.
Your driving license or current passport for photo identification. Some assessments might require two forms (check your booking confirmation).
Certain assessments require additional infromatino at the time of appointment, such as a summary medical record. Your confirmation and booking emails will highlight the fill list of requirements for your assessment
Failure to provide the information above or that included in your confirmation email will result in cancellation of your appointment and you WILL be charged in full, plus a fee for any rescheduled appointments.

4.3 Medical Assessments for a Taxi Licence: If your assessment is for a taxi license, you MUST:

Bring the required medical form from your local licensing authority.
Check your authority's policies and bring any mandated medical records.
Ensure your authority accepts forms completed by doctors who aren't your registered GP. We are not liable for refunds if they don't, and misinformation on our part may occur due to changing regulations without notice to us.
Failure to provide or check this information will result in cancellation of your appointment and you WILL be charged in full, plus a fee for any rescheduled appointments.

Taxi Licence medicals may require longer appointments: If your licensing authority requires a full medical records review, a double-length appointment will be scheduled to allow sufficient review time. This incurs a higher fee.

4.5 Eye Tests:

Our eye tests use a Snellen chart for DVLA screening purposes. This is NOT equivalent to a full exam by an optician. If you don't pass comfortably, you may be referred to an optician for your safety. We are not liable for any costs you incur with your optician.
If you fail the eyesight screening, you may:
- Continue with the rest of the exam.
- Visit an optician first.

Subsequent medical exams will be charged in full on top of the initial appointment fee.

4.6 Blood Pressure:

We use calibrated monitors and record the readings exactly. We are not liable for readings above the DVLA limit (179/99 mmHg). If this occurs, the DVLA may investigate further, causing license delays.
We strongly recommend arriving at least ten minutes early to allow your blood pressure to normalise.

4.7 Free Re-Tests (Blood Pressure Only): If your blood pressure is consistently above 179/99 during your initial appointment, we offer one free re-test.

This offer is valid only once. Subsequent elevated readings will require full payment for further re-tests.
We advise following our doctor's recommendations and consulting your GP before re-booking.
Re-booking MUST be done within 60 days of your initial appointment. You can only re-book once without charges. We don't offer free re-tests for any other failed health assessments.

4.8 Language Barrier: Our doctors conduct the exam only if they are confident you fully understand the questions. If a language barrier may exist, it's your responsibility to arrange for a translator. We won't refund an appointment canceled due to a perceived language barrier.

Rebooking Clinic Appointments: Your Responsibilities

Valuable Resources: When you book a clinic appointment, we reserve a time slot with a clinician for you. To ensure efficient use of their time, please consider the following.

Rebooking Window: If you need to change your appointment, you can rebook up to 48 hours in advance of your scheduled time.
Importance of Timely Changes: Last-minute cancellations or rebooking requests within 48 hours disrupt clinic schedules and incur additional costs for MyMedic Healthcare. For this reason, we cannot offer rebooking or refunds in such cases, this includes where you do not attend for the appointment.

CANCELLATIONS AND REFUNDS

Understanding Your Cancellation Rights

30-Day Cancellation Period: You generally have 30 days from the date you receive your booking confirmation email to cancel your Contract. This gives you flexibility if you change your mind.
Refunds Before Medical: If you cancel within the 30-day period and have not had the medical or are within 48 hours of the appointment.
Refunds After Medical: If you cancel within the 30-day period, but your Medical has already been provided, or if you do not attend for the medical, we are unable to issue a refund.

How to Initiate a Cancellation

Email for Easy Tracking: The clearest way is to email hello@mymedic.healthcare Include your order details and the reason for cancellation. This creates a written record.
Phone Option: Call our customer service team on 0330 043 2464 for immediate cancellation. Note: Your reason won't affect your cancellation right, but it helps us improve!

When Your Cancellation Takes Effect

Email: Your cancellation is effective from the date and time you send the email. So, emailing before midnight on the last day of the 30-day period is considered within the valid time frame.

Refund Details

Processing Time: If cancellation conditions are met, we aim to process refunds within 10 Working Days (excluding weekends, UK holidays). Applicable fees will be deducted.
Additional Postage: Costs for expedited sample shipping are non-refundable.
Refund Method: We'll generally use your original payment method. In some cases, we might offer a gift card as an alternative (gift card terms and conditions apply).

Cancellation by Us:

If we need to cancel your appointment (e.g., doctor unavailability), we'll notify you as soon as possible and work to reschedule.
We'll refund your appointment fee. We are not liable for any additional losses you might incur due to the cancellation.

Contact from the DVLA and Your Obligation to Check Forms

Doctor's Professional Obligations:

Doctors are bound to record any health concerns uncovered during the assessment, even if it might affect your license. This is in your best interest to address potential issues.
If such concerns are raised and affect your license, the exam fee is non-refundable, as the exam's purpose was fulfilled.

We Do Not Control Licensing Decisions:

Our assessment is not a guarantee of license approval. We are not liable for losses due to delayed or refused licenses.

Contact from DVLA

If the DVLA requests changes to your completed form, notify us immediately. We may ask you to:

Visit the clinic again for another assessment.
Return the original form for doctor review.

Your Responsibility to Check Forms:

While our doctors strive for accuracy, errors can happen. It's your sole responsibility to review your form before submitting it to the DVLA or other authorities.
Raise any questions or concerns with us during or immediately after your assessment, before submitting your form.

Our Liability for Form Errors:

If your license is affected due to our errors on the form, our liability is limited to the cost of the medical exam. You cannot claim additional losses from us.

Delays Outside of Our Control

We are not responsible for unavoidable delays. If something beyond our control delays our services, we'll notify you as soon as possible and work to minimise the impact. We won't be liable for delays caused by such events. However, if there's a risk of substantial delay, you may contact us to end the contract and receive a refund for any services paid for but not received.

Price and Payment

Where to find pricing:

For individual customers, the medical exam price (including VAT) is shown on our website: www.d4drivers.uk.
For business customers, your pricing is detailed in the "contract" section of your terms and conditions.
Prices are subject to any valid discounts using codes mentioned

Prepayment Policy: We accept credit or debit cards (Visa, Mastercard, Maestro). American Express is not accepted. You must pay the full price of the exam before your appointment date to confirm it.

Using Discount Codes

Promotional Codes: These multi-use codes are provided by and entitle you to a price discount. The discount amount is determined by us.
Referral Codes: These single-use codes are provided by us and entitle you to receive services up to the code's value.
Limitations: You cannot combine a Promotional Code and Referral Code for the same services. Promotional Codes cannot be used with any other discount code, voucher, or scheme.
Eligibility: Valid codes can only be used if you're an employee of a company we directly shared the code with, and you qualify for the services under these terms.
Proper Use: Do not use a code you're not entitled to, or share it with ineligible individuals.
Promotional Code Details: These codes remain valid for a period determined by us and may be used for multiple appointments. You are still responsible for paying for services when using them.
Referral Code Details: These codes are valid for a period determined by us and for single-use. The services used are paid for by your employer.
Code Withdrawal and Expiration: We may withdraw codes at any time (including on bookings made using them). Codes have an expiry date (stated or 12 months from issue), after which they cannot be used.

Our Responsibility for Loss or Damage Suffered by You

Business Losses: We are not liable for any business-related losses (lost profits, revenue, interruption, lost opportunity) if you use our services for commercial purposes.

How We May Use Your Personal Information

Our Privacy Policy: We will use your personal information in accordance with our privacy policy

Other Important Terms

Transfer of Agreement: We may transfer our rights and obligations under these terms to another organization. We'll notify you in writing, and this will not affect your contract rights.

No Third-Party Rights: This contract is between you and us. No other person has the right to enforce its terms.

Severability: If any part of this contract is deemed unlawful, the remaining sections remain valid.

Delays in Enforcement: If we don't immediately enforce your obligations under these terms, it doesn't mean we waive our rights. We may still choose to enforce them later.

Governing Law and Jurisdiction: These terms are governed by English law. Legal proceedings can be brought in English courts. Scottish residents may use Scottish or English courts, and Northern Irish residents may use Northern Irish or English courts.